Please read this page as it contains important information about our ordering, shipping, fraud prevention, returns, warranty, and privacy policies. Contact us: www.SewingSupplyWarehouse.com 3846 Tamiami Trail, Unit D Port Charlotte, FL 33952 (941) 766-7118 sewingsupplywarehouse@gmail.com Hours of operation: Tuesday thru Friday -- 930am-5pm Saturday -- 1030am-3pm (Eastern time zone) Closed Sunday and Monday (Our weekend) Click a link to jump to the relevant section. Use your browser's "Find" feature (Ctrl+F) to locate keyword(s) (e.g.: Drop-Ship). About Us Why Shop With Us Online Ordering Adding To An Order That Was Just Placed Minimum Order (None) Payment Methods Accepted Gift Orders Using "Bill-To" and "Ship-To" Phone Orders Special Orders Order Processing Order Status Items With a Stated Delay USPS Package Pick-Up Tracking Your Shipment Transit Times Shipping Rates -- Domestic/USA (See Header Logo Above) Most Orders Ship for FREE Claim Shipping Rates -- International Locations That We Ship To Sales Tax -- USA -- Outside Florida Sales Tax -- USA -- Inside Florida Sales Tax Exemptions Parts Look-Up Assistance Contact Us Our Physical Address Store Hours What Is "Best-Way" Shipping Why We Use USPS Priority Mail Shipping Information -- General / USA Shipping Information -- Special / USA Shipping Information -- Alaska / Hawaii Shipping Information -- APO / FPO Shipping Information -- US Territories Shipping Information -- Drop-Shipments Shipping Information -- Misc Shipping Information -- International Shipping Information -- New Zealand Customs, Duty, Import Taxes Insurance Delays in Transit Damage in Transit Returns For Refund Non-Returnable Items Restocking Fee Cancelations -- An Order Needs to Be Canceled Cancelations -- An Order Was Canceled By Us Empty Shopping Cart Entry Contact Us For Availability Purchase Order Numbers Purchase Orders Open Accounts / Lines of Credit Warranty Security / Fraud Prevention Privacy Policy Disclaimer(s) Legal Other About Us Located in Southwest Florida USA as a brick-and-mortar store since 1995, www.SewingSupplyWarehouse.com opened it's cyber-doors in May of 2000. We have grown steadily since then by providing great products at very competitive prices with prompt order processing. Our shipping department known for accuracy and for taking pride in their work. The person currently responsible for order processing, Gary N, has been with us since February of 2008. He has processed in excess of 50,000 orders in that time. Return to the Top of the page. Why Shop With Us Price. Selection. Service. Security. Price---We have competitive prices due to our policy of pricing our items using a formula--not "how much can we get away with" like some websites seem to do. Our pricing formula is essentially "what is the lowest amount we can sell this item for based on our cost." While some competitors may lure you with lower initial S/H, please consider that our items are usually 10 to 20% less expensive than theirs. Selection---We offer numerous lines of thread and software. Thread lines are offered in wide ranges of colors. We also offer a considerable number of feet, hoops, parts and other accessories for embroidery, sewing, and quilting machines---sergers too! There are hundreds of additional items stocked by our suppliers that can be special ordered fairly quickly. Service---Orders are processed daily--often the same day, and the majority by the end of the business day following receipt. Security---Our website is powered by Yahoo! Stores which means we have the power of security and the latest technology protecting your credit card number and information through their secure servers. Paying with PayPal adds an extra amount of security as the amount of information shared during the transaction is further limited. Return to the Top of the page. Online Ordering Simply add item(s) to the shopping cart, adjust quantities as needed, and complete a short checkout process (feel free to checkout as a Guest). For item pages with more than one choice please be sure to make your item selections prior to pressing the "Add to Shopping Cart" button. Once an item has been added to the shopping cart, the shopping cart can be returned to at any time by clicking the "Show Shopping Cart" button found in the navigation panel on the left side of any item page. Return to the Top of the page. Adding To An Order That Was Just Placed It may be possible to an to an order that was recently placed if a credit card was used as the payment method. Call us as soon as possible and if we can add to your order we will be glad to. (941) 766-7118. If PayPal was the payment method item(s) cannot be added to as the authorized dollar amount on a PayPal transaction cannot be raised. Orders that have already been processed cannot be added to as the transaction will have already been completed by that time. Return to the Top of the page. Minimum Order There is no minimum order on our website. Feel free to place an order for one pack of needles or one spool of thread if you need to. Return to the Top of the page. Payment Methods Accepted Visa, MasterCard, Discover, American Express, and PayPal. For credit card orders, be sure to enter the proper billing address information. A credit card billing address that does not match the account may cause a delay while the order is reviewed per fraud prevention guidelines. See also Security / Fraud Prevention. Return to the Top of the page. Gift Orders Placing an order that is a gift to the recipient? Please note that it is "gift" in the comment field of checkout and we will only include a packing list with the shipment (no prices are shown). This can also be used by business owners who do not want their employees to see our prices. See Using "Bill-To" and "Ship-To" section if sending a gift order to a secondary address as a credit card is the required payment method. Return to the Top of the page. Using "Bill-To" and "Ship-To" PayPal requires that the order is shipped to the address that the PayPal account is registered to. PayPal does not permit the use of separate bill-to and ship-to addresses (that is why the area is grayed-out in the shopping cart). If you need to place an order that you need shipped to a secondary location (e.g.: your work, your sister, your sewing buddy,...) please use a credit card. Be sure to enter the proper bill-to and ship-to address information. A credit card billing address that does not match the account may cause a delay while the order is reviewed per fraud prevention guidelines. Return to the Top of the page. Phone Orders Sorry--we cannot process phone orders at this time. Our current credit card transaction provider's heightened security measures have charge transactions limited to those received through our website. PayPal must also be used online. We apologize for any inconvenience. Return to the Top of the page. Special Orders Items that state an expected shipping delay (e.g.: "Usually ships 5 to 7 business days") are SPECIAL ORDERS (the cause of their shipping delay). We place orders with our suppliers on a daily basis. Special orders are simply ordered along with all of the items we are already ordering to replenish our stock. All special order items are ordered from the item's supplier at our earliest opportunity--often the same or next day. Once an item is already in transit from the supplier your order with us CANNOT be canceled. It is also at this time that the funds for the order will likely be charged. Backing out of a special order after it is already in transit to us from it's supplier WILL result in the shipping charges (inbound and return) and any supplier restocking fee being deducted from any refund. Special order item return eligibility after customer receipt: sorry but due to our suppliers limited windows for return, the expenses of all of the shipping involved, and our suppliers restocking fees, there are generally NO returns on special orders. Please take any necessary steps to ensure the special order item(s) will meet your needs before placing the order. Return to the Top of the page. Order Processing Orders are processed daily and usually within 24 to 48 of our having received them. Orders are processed in the order in which they are received (FIFO First In, First Out). Orders are retrieved from our website each morning and during the day when possible. It is our goal to have an order processed either the same day or within one business day. If, for instance, we retrieve an order on Wednesday morning, it is our goal to have it processed either that day or no later than the end of the business day Thursday. Please note that we are open Tuesday through Saturday and closed on Sunday, Monday, and major holidays. With Tuesday being the start of our work-week it is our busiest day. Orders placed late Saturday and over the weekend will begin to be processed on Tuesday when the new work-week begins. Small delays can happen if weekend order volume is higher than normal. Return to the Top of the page. (show/hide) Also note that "Order Processing" relates to our shipping person performing his portion of the larger overall process that is an "order." See also Transit Times.
Items With a Stated Delay Orders containing item(s) with a stated delay (e.g.: "Availability: Usually ships 5 to 7 business days") or a stated availability issue (e.g.: "Availability: Contact us for availability") will be shipped when the order is complete. "Ship 5 to 7 business days" indicates an item that we do not keep in our stock. We order it from our supplier as needed. We order from our suppliers every day so there is not likely a problem. We simply cannot stock every item. Some items are for use with very few machines, or for very old models. Other items are simply not in enough demand. Most of these special order items are listed with a greater discount than what would be required to cover the expensive of us keeping them in our stock. "Contact us for availability" indicates that even our suppliers are out of an item and the exact date the item will be available may be unknown. Due to the global nature of the manufacturing and distribution of parts and accessories, when a supplier runs out of an item it can often be weeks before they receive a supply from the overseas manufacturer. This is well beyond our control and the reason this availability note is put in place when we are aware of a problem item. If the availability statement is ignored or overlooked an order may be held until it is complete and/or canceled depending on the circumstances. Return to the Top of the page. USPS Package Pick-Up USPS visits us daily between 10 and 11am eastern time for package pick-up (excluding USPS holidays). Transit-time for USPS Priority Mail is generally 2-3 business days to any location within the continental USA. USPS, while being very reliable, does not guarantee an exact delivery date. Please track your package on the USPS website using the tracking number provided. See also Transit Times. Return to the Top of the page. Tracking Your Shipment Please check your Order Status Page (linked from your confirmation email) for the tracking number(s). Also, while printing your USPS Priority Mail shipping label, USPS is provided your email address which they use to email you the tracking number and a link to track the shipment on their website. If you have deleted the USPS shipment notification email or did not receive it due to an email-address-typo or an aggressive SPAM filter simply call or email us. Return to the Top of the page. Transit Times Domestic shipments: USPS Priority Mail generally takes 2 to 3 business days for delivery. The time-frame starts once the package has been collected from our store by the USPS. USPS tracking will list an "Expected Delivery Date" which, per their website, is "the estimated delivery day based on the origin and the destination of your package. Delivery on a specific day is not guaranteed." UPS Ground can take anywhere from 1 to 8 business day from that date the package is collected by UPS. Review the UPS Transit Map HERE. International shipments: USPS Priority Mail International has an expected transit time of "6 to 10 business days to many major markets" (additional days may be required for local delivery to some locations). Many destination countries will use the USPS article (tracking) number of an item once they have taken possession of it. In order words, initial tracking would be done with USPS and once your postal authority has the item tracking may be offered through them (often using the same article number). Return to the Top of the page. Shipping Rates -- Domestic (USA) Shipping rates are displayed as part of our header logo and shown on every page. Most Orders Ship for FREE Claim This statement is based on the fact that the average order is over $50.00 and therefore ships for FREE. Applies to orders shipped within the USA only. The claim/statement that "only small orders pay a handling charge" is based on an order of less than $20.00 being considered "small." Orders $20.00 and higher ship for a charge of $6.25 or less. Since we will be paying more than the amount collected to actually ship most packages no "handling" can gernerally be said to have been charged by us. Also applies to orders shipped within the USA only. Claims aside, we welcome orders of any size. Return to the Top of the page.Shipping Rates -- International Rates vary by location, size, and weight. To get an estimate of international shipping charges please click HERE. Shipping to Canada starts at $23.99 (our actual cost). Shipping to all other countries that we service starts at $33.99. Rates are not based on the value of the contents (it is insurance is priced in this manner). These prices are for USPS Priority Mail International. Note that UPS services are substantially higher in nearly all cases. Return to the Top of the page. Locations That We Ship To We are located in the USA. We ship to all U.S. states, territories, and APO/FPO locations. We also ship to most major countries as permitted by our credit card service provider. For the complete, current list please refer the to country drop-down menu within the shopping cart. Thank you for your understanding as we work within PayPal and the credit card company's requirements. For information about New Zealand's YouShop program please click HERE. Return to the Top of the page. Sales Tax -- USA -- Outside Florida There will be no tax charged. We are not currently required by the state of Florida to collect sales tax on orders that are shipped out of the state of Florida. If any taxes are due to your home state that is between you and your respective state. Our shopping cart will not assess tax on out-of-state orders so arranging tax exempt status is not required if your order ships anywhere outside of Florida. Return to the Top of the page. Sales Tax -- USA -- Inside Florida Any order shipped within Florida will be assessed sales tax. The shopping cart will add sales tax based on the rate of our county. If the destination county has a lower sales tax rate an adjustment will be made prior to the authorization being turned into an actual charge. See also Sales Tax Exemptions. Return to the Top of the page. Sales Tax Exemptions If you are within Florida and feel your purchases qualify for "sales tax exemption for re-sale purposes" please contact our accounting department prior to placing an order. You will need to provide our accounting person with the necessary documents to have an account setup as tax-exempt. Being setup for sales tax exemption is not something that can be accomplished in the shopping cart nor by our shipping department. Only our accounting person can approve and setup an account in this manner. Please contact Sheila at (941) 766-7118 or sheila@expertsewing.net prior to placing your order. Return to the Top of the page. Parts Look-Up Assistance We have parts manuals for most Brother home sewing, embroidery, and serger machines. We also also have some parts manuals for other brands such as Baby Lock and Elna. If you need a replacement part for your home sewing machine we can likely look it up for you. If the item is not for sale on our website we may be able to add it. Normal maintenance items are in stock for most popular Brother and Baby Lock machines. Contact us at the number below. You can also search our website for your model BROTHER BABY LOCK OTHER. Search for your model--if it is listed you will see a list of the items that we offer for it (example). Return to the Top of the page. Contact Us Please read carefully and choose accordingly to avoid delay. (941) 766-7118
Sheila H. is an Owner/Supervisor and she does our Purchasing. Gary N. works in Shipping/Order Processing.
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Contact Us For Availability Items on our website with the statement "Availability: Contact Us For Availability" may be omitted from an order approx two weeks from the date that the order was placed to avoid the further delay in shipping the rest of the order. In some cases this may result in a small shipping charge being added back to the order (if the revised order value drops below $50.00). When our supplier is out of an item for an extended amount of time it may result in our running out and not being to re-supply. When this happens we set the status of the item on our site as "Availability: Contact Us For Availability" as a means of letting our customers know an item has supply issues. You are welcome to phone us to get the current status of the item at (941) 766-7118. Please provide item's the part number to our phone rep. If such an item has been removed from your order please re-order that item at a later date (when the availability note has been removed). Return to the Top of the page. Purchase Order Numbers Placing an order on our website and want to include your company or organization's purchase order number? No problem, just enter the information in the Comment field during checkout and we will make sure the PO# is included on the invoice and shipping label. A packing slip can also be requested if there is a need to keep the prices private. Please add a checkout comment to the effect of "please include a packing slip/email me the invoice" and we will handle it. Return to the Top of the page. Purchase Orders Sorry, we no longer accept purchase orders unless your account was already established with us as of January 2014. Return to the Top of the page. Open Accounts / Lines of Credit Sorry, we do not extend lines of credit. Return to the Top of the page. Warranty Product warranties are provide and honored by the product manufacturers and not by Sewing Supply Warehouse. Most warranties are handled directly between the customer and the manufacturer. Some warranties may be handled through Sewing Supply Warehouse. Please call us and we will point you in the right direction. (941) 766-7118. For item(s) where the warranty is handled through us, the customer assumes the responsibility for properly packing, insuring, and shipping the item(s) to Sewing Supply Warehouse for warranty repair or replacement. The customer MUST first call and get an RMA Number for all warranty repairs, all returns without an RMA Number will be refused. Item(s) returned as "defective" that are found to NOT actually be defective may be subject to restocking and/or re-shipment fees. Return to the Top of the page. Security / Fraud Prevention All sales transactions are encrypted with the most state-of-the-art technology available to insure that all transactions are secure. All transactions are reviewed prior to order shipment. For PayPal transactions this involves PayPal's indications as to whether the shipping address is verified and/or the user being verified. For credit card transactions the security code and billing address that were entered during checkout are checked by the credit card company and they report to us as "match" or "not matched." When facts are reported to us as not having matched or verified we further research the name and address on the order ourselves. We reserve the right to cancel an order that is flagged either by PayPal or the credit card company and/or if the shipping address is otherwise suspect. With credit card fraud on this rise worldwide we pledge to do our small part for our customers. Fraud effects everyone either directly---the actual victims, or indirectly---everyone else by way of cost increases. Return to the Top of the page. Privacy Policy We do not share or sell our customer mailing lists to anyone. Any information you provide to us is strictly confidential. We NEVER share, sell, rent, or otherwise distribute our customer lists to outside sources except to Yahoo to help improve your shopping experience, see Yahoo disclosure below. Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here. All emails will remain private unless you grant us permission to post them on our website. Return to the Top of the page. Disclaimer(s) General: Every effort is made to ensure that our website contains accurate product specifications, application information, and current pricing. If an error found, it is corrected as soon as possible. Application Errors---Applications listed on our site are verified by us whenever possible--usually from a given machine's user or parts manual. Other times, the application listings are obtained from one of our suppliers. If an order is filled with an incorrect item due to an application listing error we will make it right. Pricing Errors---Pricing errors can sometimes occur when our supplier has increased our cost on something without notice. In either case, application or pricing, errors can also occur due to a webpage displaying incorrectly or due to a typographical error. In any event, we reserve the right to cancel an order if we cannot fill it within the listed price. While very unlikely, if an error is found, the customer will be contacted and given the choice to either cancel the order or have it filled at the updated/corrected price (again--very unlikely). Free Downloads---There are many free downloads on our site including thread charts, user manuals, patterns, and spec sheets. Nearly all of them contain information that was prepared by the company behind the product. SewingSupplyWarehouse is not responsible for any specification, informational, or instructional error(s) within a document that originates from an outside company. Pandemic or States of Emergency: In times of global pandemics, national, state, or other local emergencies any terms or notices posted to our homepage will trump those found on this page. Content Editing by Devices: Neither SewingSupplyWarehouse, Expert Sewing Center, nor Yahoo! or affiliated companies are responsible for the viewing or using of our website with a device that edits the content of our site. Our website is designed on a computer and best viewed on a desktop or laptop computer. Some small devices edit the the pages of the websites they display. This is understandable given their often tiny size. This is done however without either the permission of, or notification to, the website owner. Any display of an edited version of our website by a device is done without our consent and is fully beyond our control. Users are welcome to view and use our website with whatever computer or device they wish as long as they understand any omitted content could be pertinent and it's loss is not the responsibility of SewingSupplyWarehouse. Most users of these devices, especially the smaller devices, are already aware and understand that less information is being displayed. Return to the Top of the page. Legal Sewing Supply Warehouse and all related trademarks and logos are copyrighted and the property of Expert Sewing Center, Inc. All rights reserved. No part of this website may be duplicated without permission. All products and their respective trademarks contained within this website are protected by their manufacturers. Return to the Top of the page. Other Whew! Thank you for reviewing our very long-winded and exhausting INFO page. Why is there so much information? Well, one of the ways we keep costs down on our items is by keeping our overall business costs down. This includes having a somewhat limited staff. We keep our costs down and your sewing supplies are less expensive as a result. Every effort was made here to answer the common and uncommon questions helping to eliminate delays while you wait for an answer from us. Feel free to contact us with a question we have missed. (941) 766-7118 Return to the Top of the page. Page last updated 2020-06-19. IRV 2.9. |
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