Most Orders Ship for FREE Claim     This statement is based on the fact that the average order is over $50.00 and therefore ships for FREE. Applies to orders shipped within the USA only. The claim/statement that "only small orders pay a handling charge" is based on an order of less than $20.00 being considered "small." Orders $20.00 and higher ship for a charge of $6.00 or less. Since we will be paying more than the amount collected to actually ship the package no "handling" can be said to have been charged by us. Also applies to orders shipped within the USA only.  Claims aside, we welcome orders of any size.  Return to the Top of the page.

Shipping Rates -- International     Rates vary by location, size, and weight. To get an estimate of international shipping charges please click HERE. Shipping to Canada starts at $23.99 (our actual cost). Shipping to all other countries that we service starts at $33.99. Rates are not based on the value of the contents (it is insurance is priced in this manner). These prices are for USPS Priority Mail International. Note that UPS services are substantially higher in nearly all cases.  Return to the Top of the page.

Locations That We Ship To     We are located in the USA. We ship to all U.S. states, territories, and APO/FPO locations. We also ship to most major countries as permitted by our credit card service provider. For the complete, current list please refer the to country drop-down menu within the shopping cart. Thank you for your understanding as we work within PayPal and the credit card company's requirements. For information about New Zealand's YouShop program please click HERE.  Return to the Top of the page.

Sales Tax -- USA -- Outside Florida     There will be no tax charged. We are not currently required by the state of Florida to collect sales tax on orders that are shipped out of the state of Florida. If any taxes are due to your home state that is between you and your respective state. Our shopping cart will not assess tax on out-of-state orders so arranging tax exempt status is not required if your order ships anywhere outside of Florida.  Return to the Top of the page.

Sales Tax -- USA -- Inside Florida     Any order shipped within Florida will be assessed sales tax. The shopping cart will add sales tax based on the rate of our county. If the destination county has a lower sales tax rate an adjustment will be made prior to the authorization being turned into an actual charge. See also Sales Tax Exemptions.  Return to the Top of the page.

Sales Tax Exemptions     If you are within Florida and feel your purchases qualify for "sales tax exemption for re-sale purposes" please contact our accounting department prior to placing an order. You will need to provide our accounting person with the necessary documents to have an account setup as tax-exempt. Being setup for sales tax exemption is not something that can be accomplished in the shopping cart nor by our shipping department. Only our accounting person can approve and setup an account in this manner. Please contact Sheila at (941) 766-7118 or sheila@expertsewing.net prior to placing your order.  Return to the Top of the page.

Parts Look-Up Assistance    We have parts manuals for most Brother home sewing, embroidery, and serger machines. We also also have some parts manuals for other brands such as Baby Lock and Elna. If you need a replacement part for your home sewing machine we can likely look it up for you. If the item is not for sale on our website we may be able to add it. Normal maintenance items are in stock for most popular Brother and Baby Lock machines. Contact us at the number below. You can also search our website for your model  BROTHER  BABY LOCK  OTHER. Search for your model--if it is listed you will see a list of the items that we offer for it (example).  Return to the Top of the page.

Contact Us     Please read carefully and choose accordingly to avoid delay. (941) 766-7118

• Questions about an order that was placed within the past couple days contact Gary at sewingsupplywarehouse@gmail.com
• Questions about an order that was placed 7 or more days ago that has not shipped contact Sheila at sheila@expertsewing.net
  Please have your order number ready to avoid delay
• Questions about using the items that we sell please contact Sheila at sheila@expertsewing.net
• Questions about our website or how to place an order contact Gary at sewingsupplywarehouse@gmail.com

Sheila H. is an Owner/Supervisor and she does our Purchasing. Gary N. works in Shipping/Order Processing.  Return to the Top of the page.

Our Physical Address

www.SewingSupplyWarehouse.com
Expert Sewing Center, Inc.
3846 Tamiami Trail Unit D
Port Charlotte, FL  33952  USA
(941) 766-7118

Port Charlotte is located in Southwest Florida, on the Gulf Coast, about halfway between Sarasota and Fort Myers.  Return to the Top of the page.

Store Hours     Tuesday through Friday 9am to 5pm, Saturday 10am to 3pm (eastern USA time zone). Closed Sunday/Monday (our weekend). We are also closed on major holidays that occur Tuesday through Saturday. Major holidays that fall on a Sunday or Monday will usually cause us to be closed on the preceding Saturday as we too enjoy our all-too-infrequent but much deserved three-day weekends.  Return to the Top of the page.

What Is "Best-Way" Shipping     "Best-Way" is a shipping industry term (no, it is not the name of a carrier). It simply means that shipping costs and transit times are considered when choosing the carrier and shipping method. In our case we are required by the credit card service provider to use a shipping method with a level of "proof-of-mailing & proof-of-delivery" on all shipments. As it happens USPS Priority Mail meets these requirements while also generally having the lowest costs and (possibly) more importantly it is the fastest service.  Return to the Top of the page.

Why We Use USPS Priority Mail     Besides the fact that USPS Priority Mail is fast, reliable, and relatively reasonably priced, our credit card service provider requires us to use a service with a minimum level of "proof-of-mailing & proof-of-delivery." USPS Priority Mail is generally the lowest-priced service that includes these features. Also, USPS provides the Priority Mail boxes and envelopes. If we had to purchase thousands of brown boxes and manila envelopes that would add a noticeable amount to the prices of our products. UPS Ground is also available to us for larger and/or heavier packages but generally at a much higher price. For the average shipment UPS might cost 60-80% more to use (and it could have twice the transit time).  Return to the Top of the page.

Shipping Information -- General / USA     Nearly all of our shipments go out USPS Priority Mail (from Port Charlotte, FL, USA). It is advisable to provide your shipping address in the exact format as it is recognized by the USPS. Unofficial or non-standard abbreviations, driving directions instead of just the address, missing information (N, S, E, W,...), or any number of other creative ways people deviate from the USPS format of their address could delay your order. The computer at the USPS shipping label printing website is fairly good at correcting spelling errors but it is not very good at correcting format errors. USPS Priority Mail has an expected transit time of "2-3 business days" anywhere within the continental USA. Once an order has shipped, the carrier and tracking number will be available on your Order Status Page (linked from your confirmation email). Please allow the USPS extra delivery time during the holidays, other peak shipping times of the year, and in the event of unforeseen delays such as those caused by winter storms, blizzards, hurricanes, worker strikes, etc...  Return to the Top of the page.

Shipping Information -- Special / USA     "Special" meaning aerosol cans, oversized items, and heavy packages. Some items such as aerosol cans and larger/heavier items ship UPS Ground. UPS Ground has a transit time of 1-8 business days depending on your distance from us. The UPS Transit Map can be reviewed HERE (it estimates transit times). Once an order has shipped, the carrier and tracking number will be available on your Order Status Page (linked from your confirmation email).  Return to the Top of the page.

Shipping Information -- Alaska / Hawaii     We actually ship to Alaska and Hawaii quite often. Most orders to Alaska or Hawaii ship without any issues, just like any other state or territory. However unlikely, we reserve the right to cancel an order to either destination. The most likely cause for this would be an order with very high actual shipping costs. Aerosol cans and some other chemicals will be removed from any order shipping to Alaska or Hawaii as they are not permitted for Air shipments. Mahalo or Quyana for understanding.  Return to the Top of the page.

Shipping Information -- APO / FPO     Shipments to APO, FPO, and other overseas US military must be made using USPS Priority Mail. It is therefore required that we are provided the shipping address in the proper format as recognized by the USPS to avoid delay. Aerosol cans and some other large and/or heavy items cannot be shipped to APO/FPO. Aerosol cans and some other chemicals will automatically be removed from any order shipping to an APO/FPO address. Large and/or heavy orders will be reviewed and shipped whenever possible. Also note that mail to these destinations can sometimes have a longer transit time, even beyond what the USPS quotes via tracking. USPS delays can occur for various reasons (unknown to us) please be patient with the USPS as they work to deliver your order to whatever corner of the world you currently find yourself in. Enlisted personnel: Thank You For Your Service.  Return to the Top of the page.

Shipping Information -- US Territories     Please leave the country set to United States in the shopping cart. Shipments to US Territories must be made using USPS Priority Mail. It is therefore required that we are provided the shipping address in the proper format as recognized by the USPS to avoid delay. It cannot be stressed enough--the USPS Click-N-Ship website will not print a shipping label to an address it either does not recognize due to improper format or to an address USPS does not service. Unfortunately there has been a recurring problem from certain territories in the past--shoppers provide an address that is rejected by the USPS website. After much time spent back and forth we either find that the correct address format is substantially different that what was initially provided or the true format is never determined. We do not wish to be unpleasant about this but if an address is provided that USPS rejects we will email for the correction. If the reply does not include a useable address we will have no choice but to cancel the order. Also, however unlikely, we reserve the right to cancel an order from any U.S. territory. The most likely cause for this would be an order with very high actual shipping costs. Aerosol cans and some other chemicals will be removed from any order shipping to a U.S. territory as they are not permitted for Air shipments.  Return to the Top of the page.

Shipping Information -- Drop-Shipments     Most orders are not drop-shipped---they are shipped directly from our location. Unfortunately most of our suppliers do not offer drop-shipping services. In some cases orders are drop-shipped. Examples of items that can be drop-shipped are as follows: Sew Steady Tables, Isacord 5km cones (orders containing solely Isacord 5km and of (8) or more cones), an order consisting solely of Maxi-Lock thread with a minimum value of $200.00, and select Handi-Quilter items. Drop-shipping is useful when an order exceeds our stock and is used to eliminate delays (the order goes from our supplier directly to the customer).  Return to the Top of the page.

Shipping Information -- Misc     Miscellaneous shipping policies and notes. UPS does not ship to PO Boxes. UPS Ground service is limited to the continental USA. We do not currently offer Air or Overnight shipping on our website. We do not currently use FEDEX as a carrier. We must reserve the right to cancel an order placed from Alaska, Hawaii, US territory, or any destination when it is simply not feasible to be shipped due to it's size or the cost of shipping. Aerosol cans and some other chemicals will be removed from any order shipping to a P.O. Box and/or outside of the continental U.S. as they are not permitted for Priority Mail or air shipments.  Return to the Top of the page.

Shipping Information -- International     We use and recommend USPS Priority Mail International. USPS Priority Mail International has an expected transit time of "6 to 10 business days to many major markets" (additional days may be required for local delivery to some locations). Once an order has shipped, the carrier and tracking number will be available on your Order Status Page (linked from your confirmation email). In some cases we can also ship using UPS Standard to Canada, UPS Worldwide Express or UPS Worldwide Expedited but the costs can be far higher. The shipment of aerosol cans and some other chemicals is not permitted and these items will be removed from any orders. However unlikely, we reserve the right to cancel an order to any destination if the costs for us to ship it are beyond what was assessed by the shopping cart (and the recipient is not willing to pay the corrected amount).  Return to the Top of the page.
Shipping Information New Zealand     Buyers from New Zealand can use the New Zealand Post's YouShop service to save on the high costs of international shipping. Find out more on the New Zealand Post website HERE. Note: New Zealanders not wishing to use NZP's YouShop service are still welcome to shop with us. We will gladly ship your package directly to you.  Return to the Top of the page.

Customs, Duty, Import Taxes     The claiming of an international package from customs and the paying of any duty and/or import taxes is solely the responsibility of the buyer (known by customs as the importer). The amount of duty and/or import taxes that a country charges is beyond our control, does not involve us, and their costs are unknown to us. If you place an order and then abandon the package in your country's customs department because you don't want to pay the duty and/or import taxes that is solely your responsibility. Customs department's will at some point consider a package "abandoned" after which they may dispose of it, so this is not recommended. Abandoning a package in customs does not constitute a return. No refund is due in this case and none will be given. If an abandoned package is returned to us by your country's customs we will contact you regarding re-shipment. Re-shipment charges will be due as the postal service will not refund the original shipping charges--nor will they ship a package the second time for free. If an abandoned package is not to be re-shipped normal restocking charges may apply. It will not be our fault if a package is abandoned and then returned to us. Please check your countries customs, duty, and/or import tax polices and rates prior to placing an order to avoid any "unexpected" costs they may involve.  Return to the Top of the page.

Insurance     Most packages shipped USPS Priority Mail qualify for free insurance coverage up to $50.00 (USPS conditions apply. Learn more HERE). Packages sent using UPS are automatically insured for up to $100.00 (UPS conditions apply. Learn more HERE) . Though insurance is not listed as an option on our site you may ask for additional coverage. If you feel your shipment needs to be insured beyond the coverage listed here please call us for a quote (have your order number ready for faster service). Any subsequent insurance claims will be made by the recipient directly to the carrier.  Return to the Top of the page.

Delays in Transit     At times carriers, either USPS or UPS, can experience delays. Both USPS and UPS have very good histories of delivering shipments accurately and on time. Generally speaking, a delay in transit is not the fault of SewingSupplyWarehouse, but we do sympathize and want to help. The quickest ways to find information on delayed shipments are as follows: USPS shipments call (800) 222-1811, UPS shipments call (800) 742-5877 (800-PICK-UPS). Have your tracking number ready as it is the first thing they will ask you for. If a delay is later found by the carrier to be the result of being provided an incorrect or "undeliverable" address the carrier will likely return the package to us. If this happens we will contact you immediately. Please allow carriers extra delivery time during the holidays, other peak shipping times of the year, and in the event of unforeseen delays such as those caused by winter storms, blizzards, hurricanes, worker strikes, etc...  Return to the Top of the page.

Damage in Transit      If damage or loss occurs during transit it is the responsibility of the carrier (UPS or USPS). A claim can only be made if coverage was present. Please notify us by phone as soon as the damage is discovered. Retain the box and all packing material for carrier inspection. All orders are packaged as securely as possible and care is taken to avoid damage. While damage is not likely it can happen. We cannot escort your package to you so please understand if the carrier has damaged it was beyond our control. If a package has been opened, intentionally or otherwise, during transit and item(s) are missing, any claim will need to be made with the carrier. See also Insurance.  Return to the Top of the page.

Returns For Refund     Items may be returned for refund within 30 days of customer receipt (the date tracking shows the package was delivered to you). Excludes non-returnable items. Simply call us at (941) 766-7118 for an RMA (Return Merchandise Authorization) Number (please have your order number ready for faster service---shown in the "PO #" field on your Web Invoice). Unauthorized returns are not accepted. A package arriving without to our Receiving Department will be refused if an RMA Number is not clearly written on it. Please boldly write your RMA Number on the front of your return package and send it to the address listed elsewhere on this page. Also be sure to include all intact original packaging for the item(s) to ensure proper credit can be given. Your return will be processed as soon as possible and a credit will be applied back to the payment method that you had used to pay for your original order. Shipping charges on the original order may not be refunded. Returns on orders that had discounted or free shipping may cause the order to no longer qualify for the discounted or free shipping and may have our original shipping costs deducted from the refund amount. Sorry, there are no "exchanges" in the old-fashioned sense. Exchanges are not possible on internet orders as they would be if you were physically present in a brick-and-mortar store. Please return whatever item(s) need to be returned and feel free to order the item(s) you actually need as separate processes to avoid delay. Sorry, but there are no refunds on item(s) that you had received more than 30 days ago. In the unlikely event that we have filled your order incorrectly, any return shipping charges will be paid by us (we will email you a pre-paid return shipping label) and we will pay for the shipment of the correct item(s). Return shipping charges an all other returns is the responsibility of the customer.  Return to the Top of the page.

Non-Returnable Items     Items that are not accepted for return are as follows: special orders, patterns, templates, electrical parts, software, memory cards, CDs, DVDs, foot controls, broken items, items missing parts or their original packaging, items not in a re-sellable condition, partially used thread or stabilizer, and items marked as being on "close-out" at the time of purchase. Items that can be duplicated (against copyright laws) on a computer or photocopy machine cannot be returned. Embroidery designs, which are classified as software, are not returnable--please confirm an item includes the format that is compatible with your machine before ordering. In the event you believe an item is defective please see the section regarding product Warranty.

Due to the delicate nature of electrical parts there is no return and/or refund on electrical parts. Please be sure you are selecting the exact part that you need prior to placing your order. If you need help please call us at (941) 766-7118. Electrical parts shall be classified as any part that has electricity pass through it e.g.: light bulbs, circuit boards, foot controls, power cords, etc. If you think your foot control is bad please have your machine tested before taking the chance of ordering a foot control because it will not be returnable if it does not solve your problem. Unfortunately our foot control sales figures from 2015 showed an amazing number of foot control returns where the reason given was that "it did not solve the problem." The exception allowing the return of foot controls was ended as a result. Sorry, but shipping foot controls back and forth only benefits USPS.  Return to the Top of the page.

Restocking Fee     Some returns may be subject to a restocking fee (usually 5-15%). This is at the discretion of our supervisor and varies based on the situation.  Return to the Top of the page.

Cancellations -- An Order Needs to Be Cancelled     Orders CANNOT be cancelled via email. If an order that has not been shipped needs to be cancelled please call us as soon as possible at (941) 766-7118. Please have the order number ready. Orders that have already been shipped CANNOT be canceled. Orders containing special order item(s) that we have already ordered from our supplier cannot be cancelled. If you are not sure you want/need the item(s) that will need to be special ordered please do not order them in the first place. Items that state "Ships 5 to 7 business days" (or similar) on our site are items that must be special ordered. They ship in 5 to 7 business days because we do not keep them in stock (but our supplier does). Since email is not recognized as being as reliable as are postal mail or actually speaking to a supervisor, please do not attempt to cancel an order in this manner. It will not be acceptable to claim to have cancelled an order via email unless you have received a response from us specifically stating that the order was successfully cancelled.  Return to the Top of the page.

Cancellations -- An Order Was Cancelled By Us     An order may be cancelled by us due to one of the following reasons:

• Freight Forwarding Companies. Any order received involving a freight-forwarding company will promptly be cancelled. This is strictly due to the high rate of fraud associated with these services notably those located in or near Miami, Florida.
• Paying From One Country and Shipping to Another Country. Any order submitted where the person paying is in one country and the ship-to address is in another country will promptly be cancelled. Our credit card company does not permit such a transaction. The list of countries our credit card company allows us to do business can be found in our shopping cart (the drop-down list of countries in the shipping section). If your country is not listed we cannot ship to you--directly or through a third-party.
• Empty Shopping Cart Entry. (See below for further explanation.) If an order has an item subtotal of $0.00 and was placed using PayPal it not possible for us to simply add item(s) to it. The PayPal authorization for the $8.00 shipping will be voided and a new order should be placed.  Return to the Top of the page.